Customer Service

Opening Hours

Monday             9am to 5.30pm

Tuesday            9am to 5.30pm

Wednesday       9am to 5.30pm

Thursday           9am to 5pm

Friday                9am to 5.30pm

Saturday            9am to 5pm

Sunday              Closed

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Carlisle DIY - Goole

FAQ

Q: How long have you been trading for?

A: We have been trading for almost thirty years and always under the same name. We are now in our fourth premesis after steady expansion.



Q: Why are your prices lower than most online retailers and the DIY sheds?


A: Unlike most businesses who claim to be "direct" sellers, we do actually buy directly from the importer or manufacturer and more often than not in bulk. Cutting out the middleman means that we have greater control over our stocks and means we can pass the savings directly onto you.



Q: What brands do you sell?


A: We sell Items from some of the U.K's biggest bathroom brands, Including Pura, Hudson Reed, Ultra, Frontline, Trojan, Phoenix, Eco Bathrooms, Cavalier, Aquadart, Roper Rhodes, Bretton Park, Alliance Sanitary Products, R.A.K. Ceramics and many more. On our DIY and plumbing side we sell products from Johnstones Paints, Liberon, Rustins, Leyland, Granocryl,
Hammerite, Palace Chemicals, Swish, Sadolin, EverBuild, Evo Stik, Coltons, Cementone, Supadec, Supaplumb, Tilemaster Adhesives Sealocrete, Silverline, Securit, ERA & many more!

Q: Are my products under guarantee?

A: Yes. All items are guaranteed for at least one year from the date of purchase, many are guaranteed for 5, 10 or even upto 25 years. If you have a product that has failed out of the guarantee period we will always aim to either supply spare parts or a replacement at minimal cost.



Q: Do you do trade discount?


A:
Trade discount is available on most items, please call for details regarding terms.



Q: Can I see an item before I buy it?


A:
Certainly, we believe in personal service, we'd far prefer for you to come to our showroom and see the products for yourself and speak to one of our knowledgable members of staff than blindly buy something from a picture that you've seen here. We have a large upstairs showroom showing a vast selection of complete suites, shower cubicles, showers baths, taps, tiles, mirrors, furniture & much much more.

Payment and Shipping

We are able to offer shipping at very competitive prices for all our taps, shower valves & kits, toilet seats and accessories to anywhere in the United Kingdom. We do not however offer shipping for any large items (shower trays, cubicles, pottery etc.) out of our local area due to the risk of breakages when using an external courier service. We have our own delivery service that can deliver products to you within a 25 mile radius for an incredibly low price of £20, for further distances please contact us directly on our landline number.  



Secure Ordering & Payment Options

We only offer our smaller items for sale online, for larger Items please contact us directly on our landline stating the product required and we can arrange payment and delivery. All online payments are made using a secure server for your peace of mind.





​Returns & Refunds

Any items needing to be returned will have to be in all original packaging and unopened (unless product is damaged, in which case this will need to be discussed with a staff member). Full refunds will be given or an exchange made for faulty items or products which are surplus to requirements.